Derma. Call Center Agent

Inbound Agent is responsible for delivering a class-leading quality customer service through reservation process, handling complaints and Customer inquiries by maintaining a good understanding of clinic operations and procedures which increase customer loyalty, improve Hospital branding and support achieve reservation target.

Outbound Agent is responsible for delivering a-class quality-oriented customer service to increase customer loyalty, improve Hospital branding and support continued sales through Promoting about new offers and services, handling complaints and Customer inquiries while maintaining a good understanding of clinic operations and procedures to achieve reservation target.

Operational  Excellence Process 

• Handle the cancellation and modification for upcoming Visiting Clinics.
• Handle Customers complaints in order to contribute actively to patients’ retention, maximize sales and increase customer satisfaction
• Escalate complex issues to the Call center's Team leader.
• Handle Online Booking.

Customer Satisfaction Process

• Build an outstanding service experience through meeting customer needs in align with good understanding of clinic operations and procedures.
• Build an outstanding service experience through good understanding of clinic operations and procedures.
• Establish an effective communication with team agents and other concerned departments to ensure getting accurate information to patient inquires.

Innovation Process 

• Identify opportunities to add value beyond taking the call to relevant business areas (e.g., sales, marketing, product development, etc.)
• Provide proactively ideas and insights to improve the customer’s issues handling.