Browse Jobs
For Employers
Post a JobLog inGet Started

Derma. Call Center Agent

Andalusia Group
Maadi, Cairo
Posted 1 year ago
167Applicants for1 open position
  • 39Viewed
  • 15In Consideration
  • 25Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Inbound Agent is responsible for delivering a class-leading quality customer service through reservation process, handling complaints and Customer inquiries by maintaining a good understanding of clinic operations and procedures which increase customer loyalty, improve Hospital branding and support achieve reservation target.

Outbound Agent is responsible for delivering a-class quality-oriented customer service to increase customer loyalty, improve Hospital branding and support continued sales through Promoting about new offers and services, handling complaints and Customer inquiries while maintaining a good understanding of clinic operations and procedures to achieve reservation target.

Operational  Excellence Process 

  • Handle the cancellation and modification for upcoming Visiting Clinics.
  • Handle Customers complaints in order to contribute actively to patients’ retention, maximize sales and increase customer satisfaction
  • Escalate complex issues to the Call center's Team leader.
  • Handle Online Booking.

Customer Satisfaction Process

  • Build an outstanding service experience through meeting customer needs in align with good understanding of clinic operations and procedures.
  • Build an outstanding service experience through good understanding of clinic operations and procedures.
  • Establish an effective communication with team agents and other concerned departments to ensure getting accurate information to patient inquires.

Innovation Process 

  • Identify opportunities to add value beyond taking the call to relevant business areas (e.g., sales, marketing, product development, etc.)
  • Provide proactively ideas and insights to improve the customer’s issues handling.

 

 

Job Requirements

+ 6 Months Experience in Dermatology Clinic.

  • Graduates only.
  • Females only.
  • Customer focus and adaptability to different situations.
  • Very good English skills.
  • Strong verbal communication skills.
  • Cairo Residences are preferred.

Ready to join immediately .

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportDerma. Call Center Agent