IT Specialist
MG -
Nasr City, Cairo
Job Details
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Job Description
- Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.
- Install, configure, and update hardware and software components based on organizational needs.
- Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.
- Maintain detailed records of problems and solutions to support continuous improvement and knowledge sharing.
- Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.
- Track and manage IT hardware inventory, ensuring availability and proper allocation.
- Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems.
- Administer and support both active and passive networking components, including switches and structured cabling.
- Work with virtualization platforms such as VMware ESXi, vCenter, and Microsoft Hyper-V.
- Possess working knowledge of backup solutions, particularly Veeam Backup & Replication.
- Familiar with monitoring tools like Net Monitor, ManageEngine, and Desktop Central for system performance and asset management.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2–4 years of hands-on experience in IT support, including help desk operations, network administration, and hardware troubleshooting.
- Strong technical knowledge of Windows Server environments (MCSA certified) and computer networking (CCNA certified or equivalent).
- Proficient in managing and supporting Office 365, Kaspersky Antivirus, FortiGate Firewalls, VMware ESXi, and Microsoft Hyper-V platforms.
- Excellent communication and interpersonal skills, with a proven ability to troubleshoot and resolve issues remotely (via phone) and on-site.
- Good command of English, both written and verbal.
