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Customer Support Agent

Nahdet Misr Publishing G...
Mohandessin, Giza

Customer Support Agent

Mohandessin, GizaPosted 20 days ago
60Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Respond to customer queries in a timely and accurate manner, via email, chat or calls .
  • Identify customer needs to guide and help them use product features or troubleshoot issues for reporting.
  • Ensure full and proper documentation of handled cases, actions taken and tools used according to internal guidelines.
  • Follow internal processes in taking proper actions on systems and tools in order to fulfill tasks. 

Job Requirements

  • 1 : 5 years of experience 
  • Fluent command in Spoken English
  • Excellent communication skills
  • Excellent Problem solving skills

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