Support Services Representative

• General Description:

Provide with proficient support and execution in terms of  process orders, modifications, and escalate complaints across a number of communication channels as well as in support service programs, policy, processes and systems in full compliance with YASREF strategies and operational priorities (profit, safety, reliability, and environmental requirements).

• Roles and Responsibilities:

• Assist in planning and close follow-up of the essential core support services activities , including but not limited to facility and community in addition to Office Services and general services such as Travel, Transportation as well as the catering services.
• Perform the assigned services activities in full compliance with the company management system in aspect of the required formalities, approval workflow and execution time frame.
• Providing feedback on the efficiency of the customer service process.
• Effective Managing a team of junior customer service representatives.
• Achieve an outstanding level of customer satisfaction via providing with valuable service support