Customer Care Representative
Job Details
Skills And Tools:
Job Description
* Provide corresponding teaching services for the college according to the company's service process.
* Monitor the quality of teachers' teaching and support users' learning progress, provide timely feedback, resolve any issues, and actively promote the improvement of teaching quality.
* Maintain good communication with paying students and parents, provide learning planning and suggestions to achieve sales targets.
* Improve customer satisfaction, expand customer resources, and actively promote user recommendations and referrals.
* Track student learning and resolve issues related to student and parent learning effectiveness.
Job Requirements
* English can be used as a working language, and strong active communication skills.
* Cheerful, positive and affable.
* Team spirit, sense of responsibility and strong execution.
* Passionate about the education industry.
* Experience in customer service is prefer.