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Customer Support Specialist

Foodics
Maadi, Cairo
Posted 2 months ago
230Applicants for4 open positions
  • 3Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Foodics is looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist.

You will handle clients’ inquiries and questions regarding Foodics product’s overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

Job Requirements

  • Bachelor’s degree in any major. 
  • 0 – 2 years of experience in call center or customer service roles
  • High fluency in the English language, especially speaking and communicating verbally
  • Flexible to work in different shifts in Egypt - On-site (Must)
  • Comfortable and skilled in delivering training (Preferred)
  • Willing to work hard and with autonomy to handle customer cases till case resolution
  • Is naturally strong in communication, with great ability for problem-solving
  • Comfortable in conducting routine tasks while maintaining quality standards.

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