We are seeking a highly efficient and detail-oriented Fulfillment Specialist to oversee our order fulfilment process. This role involves picking orders, managing the daily cycle count, implementing cycle improvements, and overseeing the entire last-mile delivery process. The ideal candidate will be responsible for hiring, firing, assigning, and managing delivery agents to ensure smooth and timely deliveries within our 10-minute delivery window. The role demands agility, quick decision-making, and exceptional organizational skills.

Key Responsibilities:

• Order Fulfilment: Efficiently pick and pack orders to ensure accurate and timely deliveries.
• Inventory Management: Conduct daily cycle counts to maintain inventory accuracy and implement cycle improvements.
• Last Mile Delivery Management:
  • Oversee the complete last-mile delivery process, ensuring deliveries are made within the 10-minute target.
  • Hire, train, assign, and manage delivery agents, maintaining high-performance standards.
  • Monitor and optimize delivery routes for maximum efficiency.
• Performance Management: Evaluate delivery agents' performance, making decisions on hiring and termination as needed.
• Process Improvement: Continuously seek ways to enhance the fulfillment and delivery process to maintain fast and reliable service.