Fulfillment Specialist
Bnaia -
Maadi, Cairo
Job Details
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Job Description
- Process and manage customer orders from receipt through to delivery, ensuring accuracy and timeliness.
- Coordinate with warehouse and logistics teams to ensure efficient picking, packing, and shipping of construction materials.
- Monitor inventory levels and collaborate with procurement to prevent stockouts or overstock situations.
- Communicate proactively with customers regarding order status, delivery schedules, and any potential issues.
- Resolve fulfillment-related issues, such as delays, shortages, or damaged goods, in a timely and professional manner.
- Maintain accurate records of orders, shipments, and inventory movements using internal systems.
- Collaborate with sales, customer service, and supply chain teams to optimize fulfillment processes.
- Ensure compliance with company policies and industry regulations related to order fulfillment and logistics.
- Identify opportunities for process improvement to enhance efficiency and customer satisfaction.
- Support the implementation of new technologies or systems aimed at improving fulfillment operations.
Job Requirements
- 1-3 years of experience in order fulfillment, logistics, supply chain, or a related field.
- Familiarity with construction materials or similar product categories is an advantage.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced, office-based environment.
- Proficiency in using order management or inventory software.
- Problem-solving skills with a proactive approach to resolving issues.
- Ability to collaborate with cross-functional teams.
- Flexibility to adapt to changing priorities and business needs.
- Commitment to delivering high-quality customer service.
