Customer Service Specialist
Cairo, Egypt
Customer Service Specialist
Cairo, EgyptPosted 2 months ago312Applicants for5 open positions
- 5Viewed
- 1In Consideration
- 2Not Selected
Job Details
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Job Description
We are looking for a Customer Service Specialist to ensure our users have a seamless and positive experience with Mindverse AI. You will handle inquiries, provide product support, and play a key role in enhancing user satisfaction across various channels.
What You’ll Do:
- Provide Excellent Support: Respond to user inquiries and resolve issues related to our AI product in a timely and professional manner.
- Build User Feedback Loop: Gather insights from customers to inform product improvements and ensure their needs are met.
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material
Job Requirements
- Requirements:
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced, remote environment and manage multiple cases.
- A passion for AI and helping users succeed.
Why Join Us?
- Work remotely from anywhere
- Be part of a supportive team at a high-growth startup
- Competitive salary with potential for career advancement
About Mindverse AI: Built by Ex-Meta Researcher and Executives and back by Sequoia, Mindverse AI is on a mission to create a personal AI that belongs only to you. We are focused on training a thought partner based on your own memories. Join us and be part of our exciting global expansion!
