Skills And Tools:
- Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
- Remote Installation of software using ConnectWise, standalone installations as well as networked offices
- Troubleshoot client issues, including software, hardware, and network-related inquiries
- Use company online knowledge base to resolve client issues before escalating to management.
- Maintains Salesforce CRM database by entering notes in clients' files on every call and proper use of cases
- Maintains client confidence and protects operations by keeping information confidential.
- Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August
- Exhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.
- Introducing our four software to Sigma's new leads during the offseason.
- Fluent in English
- Collage Graduate
- Flexible with the working hours
- Good communication skills
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