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Technical Support Representative...

Profolio Consulting
Nozha, Cairo

Technical Support Representative (IT Specialist) - US Account

Nozha, CairoPosted 23 days ago
67Applicants for4 open positions
  • 51Viewed
  • 4In Consideration
  • 36Not Selected

Job Details

Experience Needed:
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Job Description

  • Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
  • Remote Installation of software using ConnectWise, standalone installations as well as networked offices
  • Troubleshoot client issues, including software, hardware, and network-related inquiries
  • Use company online knowledge base to resolve client issues before escalating to management.
  • Maintains Salesforce CRM database by entering notes in clients' files on every call and proper use of cases
  • Maintains client confidence and protects operations by keeping information confidential.
  • Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August
  • Exhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.
  • Introducing our four software to Sigma's new leads during the offseason.

Job Requirements

  • Fluent in English
  • Collage Graduate
  • Multi-tasker
  • Flexible with the working hours
  • Good communication skills

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