Access insights about COVID 19 impact on employment and youth employability in Egypt.
Download Report
Browse Jobs
LoginJoin NowEmployer?

Technical Support Representative...

Profolio Consulting
Nozha, Cairo

Technical Support Representative (IT Specialist) - US Account

Nozha, CairoPosted 23 days ago
67Applicants for4 open positions
  • 51Viewed
  • 4In Consideration
  • 36Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
  • Remote Installation of software using ConnectWise, standalone installations as well as networked offices
  • Troubleshoot client issues, including software, hardware, and network-related inquiries
  • Use company online knowledge base to resolve client issues before escalating to management.
  • Maintains Salesforce CRM database by entering notes in clients' files on every call and proper use of cases
  • Maintains client confidence and protects operations by keeping information confidential.
  • Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August
  • Exhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.
  • Introducing our four software to Sigma's new leads during the offseason.

Job Requirements

  • Fluent in English
  • Collage Graduate
  • Multi-tasker
  • Flexible with the working hours
  • Good communication skills

Featured Jobs

Similar Jobs

Search other opportunities
Loading interface...
JobsCustomer Service/SupportTechnical Support Representative (IT Spe...