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Job Description
- Providing technical assistance and support related to computer systems, hardware or software
- Run diagnostic programs to determine malfunction that continue to occur
- Implements solution
- Responds to queries either in person or over the phone
- Maintain daily performance of computer systems
- Resolve technical problems with local area networks (LAN), wide area networks (WAN) and other systems,
- Install computer peripherals for users
Job Requirements
Help Desk Specialist
● Proven working experience in providing Help Desk support
● Working knowledge of help desk software, databases and remote control
● Strong client-facing and communication skills
● Advanced troubleshooting and multi-tasking skills
● Customer service orientation