Job Details
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Job Description
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
Job Requirements
Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions
Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Leverage data and insights gathered by the call center to recommend and influence process improvements
