Job Details
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Job Description
- Provide accurate information and assistance to customers regarding products, services, and policies.
- Resolve customer complaints and issues efficiently, aiming for first-call resolution.
- Utilize strong negotiation skills to handle customer concerns and retain their business.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow communication scripts and guidelines, adjusting as necessary to address customer needs.
- Identify opportunities to upsell or cross-sell products and services.
- Collaborate with team members and other departments to resolve complex customer issues.
- Meet or exceed performance targets and KPIs.
Job Requirements
- Proven experience in a call center environment, customer service role or something similar.
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
- Ability to handle stressful situations and remain calm under pressure.
- Proficiency with computers and call center software (e.g., CRM tools, telephony systems).
- Exceptional organizational and multitasking skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong attention to detail and accuracy.
Preferred Qualifications:**
- Experience in sales or upselling.
- Bilingual abilities are a plus.
