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Job Description
About Us
Kadorf.com, a leading platform in Dubai with operational support in Cairo, specializes in wholesale for branded consumer electronics, providing a top-tier B2B experience. Our team is committed to excellence in customer service and satisfaction.
Role Summary
We are seeking a Customer Success Specialist to join our dynamic team in New Cairo. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our products. You will proactively engage with customers, providing tailored solutions and fostering long-term relationships to guarantee satisfaction and loyalty.
Key Responsibilities
- Assist new customers in understanding and utilizing our products to ensure a smooth onboarding experience. Provide ongoing support to ensure they are maximizing the value of our products.
- Regularly engage with customers to monitor their success, identify opportunities to enhance their experience, and address any challenges they face.
- Address customer inquiries, concerns, and complaints in a timely and professional manner, collaborating with internal teams to resolve any issues.
- Build strong, long-term relationships with customers, focusing on retention and increasing customer satisfaction through personalized interactions and solutions.
- Gather customer feedback and share insights with internal teams to contribute to product and service enhancements.
- Monitor key customer success metrics to assess customer satisfaction and engagement, providing insights and recommendations to improve the customer experience.
Job Requirements
- Proven experience in customer service, account management, or a related field, ideally in consumer electronics or retail.
- Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
- Excellent problem-solving abilities and a proactive approach to customer satisfaction.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
- Strong organizational skills with a keen attention to detail.
- Proficiency in Spanish language (written and spoken) is required.
- Previous experience in customer success or account management is a plus.
Why Join Us?
- At Kadorf.com, you’ll be part of a dedicated team focused on redefining the B2B wholesale experience for consumer electronics. This role offers growth potential and the opportunity to contribute to an innovative and customer-centered company.
