Skills And Tools:
A Multinational company working in IT field is looking to hire “Technical support Engineer”
- Handling Support ticket raised by clients on a daily basis providing acknowledgements and responses through.
- Provides assistance to client contacts via phone and remote desktop tools
- Working with their team mates to troubleshoot and brainstorm complex issues that may arise.
- Work in unison with the other teams to manage inbound tickets and facilitate sufficient and detailed handovers for best technician effectiveness and customer experience.
- Manage your own time to be as effective and efficient as possible when being delegated tasks at an acceptable rate.
- Location: Alexandria
- Experience: 0 to 2 years
- English: Very Good to fluent
- Previous IT Experience or technical aptitude is a must
- Windows 7, 10.
- Windows Services
- SQL - Preferred but not essential.
- MCSA – CCNA self-Study
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