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Technical Support Engineer

Qsource
Alexandria, Egypt

Technical Support Engineer

Alexandria, EgyptPosted 23 days ago
123Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

A Multinational company working in IT field is looking to hire “Technical support Engineer”

KEY RESPONSIBILITIES:

  • Handling Support ticket raised by clients on a daily basis providing acknowledgements and responses through.
  • Provides assistance to client contacts via phone and remote desktop tools
  • Working with their team mates to troubleshoot and brainstorm complex issues that may arise.
  • Work in unison with the other teams to manage inbound tickets and facilitate sufficient and detailed handovers for best technician effectiveness and customer experience.
  • Manage your own time to be as effective and efficient as possible when being delegated tasks at an acceptable rate.

 

 

Job Requirements

  • Location: Alexandria
  • Experience: 0 to 2 years
  • English: Very Good to fluent

Experience/ Knowledge:

  • Previous IT Experience or technical aptitude is a must
  • Windows 7, 10.
  • Windows Services
  • TCP/IP
  • SQL - Preferred but not essential.
  • MCSA – CCNA self-Study

 

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