Cisco Contact Center Engineer ( UCCE )
Abbassia, CairoPosted 2 years ago9Applicants for1 open position
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Job Details
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Job Description
Job Purpose:
Responsible for including building complex routing solutions, planning and executing Contact Center technology implementations, and making technology recommendations for the business.
Job Responsibilities:
- Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution.
- Consult, Design, scope, and implement Cisco Contact Center Enterprise (PCCE / UCCE) and Webex contact centers.
- Work with Cisco TAC and help guide managing the Contact Center Enterprise environment.
- Work with business and technical analysts to gather requirements for changes to existing routing and reporting.
- Provide recommendations to business and/or technical analysts for future technology direction.
- Demonstrated ability to design, deploy, and troubleshoot UCCE issues including reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT).
- Scripting new call flows for new call centers, including UAT testing with end users to Align with the business vision.
- Cisco ICM/VXML scripting .
- CUIC/AW reporting customization .
- Support existing CCE/CCX deployments (support may include weekends or non working hours in case of emergency).
Job Requirements
Job Qualifications:
- Bachelor's degree in a relevant field.
- 2-4 years of experience.
- Experience in Cisco Contact Center UCCX or UCCE.
- Experience with (Cisco, Genesys) contact centers.
- Experience in Cisco UC Manager / Call Manager (CUCM).
- Experience in Cisco Unity / Cisco Unity Connection (CUC).
- Experience with Call Studio scripting is preferred.
- Experience with Call Routing, Voice gateway Configuration.
