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ERP Support Engineer

GEMS Education - Cairo, Egypt

ERP Support Engineer

GEMS Education - Cairo, EgyptPosted 2 months ago
42Applicants for1 open position
  • 37Viewed
  • 3In Consideration
  • 34Not Selected

Job Details

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Job Description

  • Support administration and department managers. 
  • Create and follow up incident - Ticketing System.
  • Provide domain expertise for all activities within the assigned scope.
  • Providing development and configuration related recommendations, options, and pros/cons (impact assessments) on potential changes to ERP implementation scope and functional solutions.
  • Support the review of project and production change requests, advising on development and configuration related issues.
  • Effectively manage the delivery of all accountable products and supporting documentation in line with the agreed schedules, resource plans and quality processes.
  • Ensuring the GEMS policies, procedures, and codes of conduct are followed at all times.
  • Ensuring timely issues identification, resolution and appropriate escalation.
  • Perform other duties as requested by reporting line managers / supervisors.
  • Support communications and training activities for functionality.
  • Provide ongoing operational (escalated) support for all functionality.
  • Provide ongoing support in the optimization of the operational system.
  • Support the review of key deliverables and ensure engagement of appropriate resources in approvals (e.g. quality reviews).

Job Requirements

  • Bachelor’s degree in Information technologies, or closely related field.
  • Very Good knowledge in Accounting
  • +1 year of experience as ERP customer specialist
  • Good knowledge in ERP systems
  • Good Knowledge in SQL 2008 and 2012
  • Preferred to have previous experience in accounting systems
  • Excellent Communication Skills
  • Excellent Training & analysis Skills

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