Portfolio Officer

Fawry for Banking Technology and Electronic Payments S.A.E -
Smart Village, GizaPosted 2 years ago

263Applicants for1 open position

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Conduct onsite visits for BNPL activation with different Fawry teams (KPIs will be set based on each site capacity)
Responsible for myfawry taqseet activation from submission to collecting required documents & channeling to Credit Underwriting Team.
Conduct outbound calls to list of target groups assigned for handling specific portfolio activity (i.e. follow-up on missing dox, activate limits, treat downwards, zero spenders as well as retention calls) with ensuring the expected quality of calls in a professional way.
Responsible for managing and maintaining the assigned Portfolio.
Develop a trustworthy relationship with the customers.
Achieve Outbound Calls’ targets (Number of Reached & Successful Calls).
Conduct Upselling and Cross-selling activities.
Act as a Focal point between the customer and Fawry’s various departments.
Manage customers’ expectations and assuring that they are having the best customer experience.

Bachelor’s degree in Sales, Marketing, Business Administration, or a related field
Minimum 1 year of work experience as a Sales Officer, or a similar position in the Sales department
Complete knowledge of various sales techniques and developments in the sales industry
Excellent communication and presentation skills
Strong analytical and problem-solving skills
Good time management and organizational skills
Highly motivated and detail-oriented individual
Ability to offer excellent customer service