IT Systems Engineer

• Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities. 

• Contributes to the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services.

 • Continuously improves level of expertise in technical and professional skills required to perform assigned job duties. 

• Regularly communicates individual task status, open issues, and challenges to impacted stakeholders and/or direct manager. 

• Monitors and addresses assigned issues and changes to ensure timely resolution; updates stakeholders regularly on progress. 

• Performs administration of technology platforms as needed to maintain effective operation and consistent availability.

 • Participates and advises in the continuous enhancement of systems and services to improve IT effectiveness and system performance.

 • Works directly with users and owners of assigned systems as a primary technical resource for planning operational changes and addressing issues.

 • Engages with IT staff to gather feedback on systems performance and expectations as input to IT service improvement efforts