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Customer Service Representative

Doctoorum.com
Abdeen, Cairo

Customer Service Representative

Abdeen, CairoPosted 2 months ago
35Applicants for1 open position
  • 32Viewed
  • 8In Consideration
  • 24Not Selected

Job Details

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Job Description

Main Responsibilities:-

  • Supports and provides superior service via phones, e-mails and social media. and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
  • Receive calls – Text messages and follow-up on customer inquiries and complaints.
  • Provide quality, efficient and non-judgmental customer service to internal and external customers.
  • Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility.
  • Use questioning, and listening skills that support effective communication and help in solving the customer’s problems & complaints.
  • Builds customer’s interest in the services and products offered by the company and offer cross selling and/or up selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit.
  • Updates the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
  • Follows the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.
  • Performs the necessary & right action on systems in order to fulfill the customer request properly and maintain the company’s financial position.
  • Recommends process improvements to facilitate the Customer care work and delight the customers.

Job Requirements

Desirable Qualifications and Experience:-

  • Familiarity with telephone techniques and skills.
  • Demonstrated verbal communication skills and ability to convey information clearly and effectively.
  • Ability to effectively handle multiple tasks in a fast paced environment.
  • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
  • Very good communication skills.
  • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
  • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
  • Team player.
  • Males only.

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