Customer Service Specialist
Magnet -
6th of October, GizaPosted 2 months ago13Applicants for29 open positions
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Job Details
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Job Description
Industry: Consumer Finance.
Job Location: Giza - Egypt.
Key Responsibilities:
- Keep up to date with product and service knowledge to offer accurate information and appropriate recommendations.
- Foster and maintain strong customer relationships, ensuring a consistently positive experience.
- Respond to inbound and outbound calls, emails, and chat inquiries from premium and platinum customers promptly and professionally.
- Accurately record and document all customer interactions and resolutions in the CRM system.
- Consistently meet or exceed performance metrics and customer satisfaction targets.
- Provide tailored assistance, resolving customer issues effectively while maintaining high service standards.
- Identify and escalate complex issues to the relevant departments for further resolution, ensuring a seamless customer journey.
- Engage actively in training sessions and stay informed about new products, services, and policies.
- Demonstrate strong selling skills by promoting relevant products and services to customers.
Job Requirements
- Bachelor’s degree in business administration or equivalent.
- Undergraduates are welcome to apply.
- 2-3 Years of experience in customer care, preferably in a premium or high-end segment.
- Experience in the Telecom or Banking industry is a must.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and keen attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Strong analytical and critical thinking skills.
- High organizational capabilities with the ability to manage multiple tasks effectively.
