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Job Description
- Understanding client requirements: Listening to clients' needs and preferences to determine their travel objectives and budget.
- Researching destinations: Conducting thorough research on various destinations, including attractions, local customs, weather conditions, visa requirements, and safety considerations.
- Recommending travel options: Providing clients with personalised recommendations for flights, hotels, rental cars, tours, and other travel services based on their preferences and budget.
- Booking arrangements: Making reservations for flights, accommodations, transportation, activities, and other services using computerised reservation systems or contacting suppliers directly.
- Managing itineraries: Creating detailed itineraries for clients that include all relevant information such as flight details, hotel bookings, transfers, activities, and contact information.
- Providing excellent customer service: Assisting clients before, during, and after their trip by addressing any concerns or issues that may arise.
- Keeping up-to-date with industry trends: Staying informed about new travel destinations, products/services offered by suppliers (airlines/hotels/tour operators), visa regulations updates, and any other relevant industry information.
- Building relationships with suppliers: Establishing strong relationships with airlines, hotels/resorts chains, tour operators/wholesalers to negotiate competitive rates or special offers for clients.
- Handling financial transactions: Collecting payments from clients for bookings made and ensuring accurate documentation of financial transactions.
- Resolving complaints or issues: Addressing any complaints or issues raised by clients promptly and effectively to ensure customer satisfaction.
Overall, a travel consultant plays a crucial role in helping individuals or groups plan their trips efficiently while providing exceptional customer service throughout the entire process.
Job Requirements
- Very Good in English language speaking and writing
- Bachelor degree or equivalent.
- Residents of Giza Governorates are preferable.
- Very Good in Amadeus aviation system.
- Excellent communication skills, time management skills and excellent customer focus oriented.
- Having a general knowledge of and interest in different cities, cultures and activities around the world
