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Job Description
• Managing help desk tickets.
• Respond to tech inquiries via email, online chats, phone calls, or in person.
• Help with troubleshooting hardware and software.
• Follow up with clients to ensure satisfactory service.
• Communicate customer feedback to the appropriate internal team members.
• Walk clients step-by-step through the problem-solving process.
• Teamwork and leadership skills to help other technical support workers
. • Ability to learn new technologies and implement them
. • Move between branches to solve their problems,• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Working on a domain controller, folder share, CCTV Camera and NVR.
• DNS, DHCP, GPO, and VOIP.
Job Requirements
- Bachelor’s degree in computer science, computer engineering
- Minimum 1 - 3 years of industry experience in a similar field.
- Very good communication, problem-solving, analytical, and decision-making skills.
- Must be a team player and able to work for extended hours.
- MCSA and CCNA certificates are preferred.
- Preferred residents of Obour, El Marg, and 10th of Ramadan