Marketing Specialist

Responsible for supporting all business development activities through Marketing activities planning and implementation, identifying target audience, increasing customer awareness, continuously engaging with clients and delivering the right descriptive message of Enlighten’s products and distinctive services via social media and marketing channels. In addition, supporting clients to maximize customer satisfaction and handle any arising issues within the relationship with the client.

• Receives detailed Design Package from Site Manager/ Engineering & Operations Director as received from Project Management.
• Studies Installation technical requirements and Prepares Sie Visits Plan accordingly in coordination with Site Manager/ Engineering & Operations Director (Approval required on plan details)
• Sends site visit plan to the designated Project Manager and make it available on system (or any specified communication channel).
• Meets with contractor to explain all required technical preparations and sends assembly - installation sheet.
• Performs site visits as planned and in coordination of any Third Party required to be present to follow up on technical preparations progress (electric connections, wirings, outlets… etc)
• Informs Project Manager verbally a brief about the visit and the current status of the project progress.
• Reverts to Engineering & Operations Director in case changes are needed to be applied to the design or to change products or adjust quotation due to changes or complications on site.( after confirming with commercial & concept design Engineer )
• Prepares “Service report” and secures client or client’s representative approval in case of installation or maintenance visits only and a copy to be sent to Project Management.
• Prepares “Site Visit report” to be approved by Site Manager/ Engineering & Operations Director and sent to Client, contractor, Interior Designer and shared on system for all internal concerned parties.
• Supports contractors or clients over the phone for day to day arising problems.
• Specifies “first fix” items, items to be delivered to clients first, and assures that they are submitted on their specified times.
• Provides support or guidance on installation techniques during site visits
• Advices if there is any faults in the installation of any of the products and reports to the technical and concept design teams.
• Generates a detailed report of progress, problems (with on site pictures to illustrate the issue), suggested corrective actions.
• In case of pre- finished projects, performs an initial site visit to indicate the possibility of installing lighting products.
• Updates “Site Visits Plan” after each visit throughout the project and inform all concerned internal parties (especially project Manager).
• Performs any other tasks requested from Site Manager and Engineering and Operations Director.