Customer Support Specialist
Sheikh Zayed, GizaPosted 3 months ago- 12Viewed
- 2In Consideration
- 0Not Selected
Job Details
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Job Description
Job description
Role Description
We are looking for a Customer Service & E-Commerce Specialist to join our team in Sheikh Zayed. This is a full-time, on-site role where you’ll play a key role in ensuring customer satisfaction while also getting hands-on experience in e-commerce operations.
This is more than just a customer service role—it’s an opportunity to grow in the e-commerce industry. We will train you on everything related to online retail, product management, and logistics, making this a great stepping stone for a career in e-commerce.
Your responsibilities will include:
- Providing excellent customer support via phone, email, and social media.
- Handling order processing, data entry, and product management on our platform.
- Following up with couriers to ensure smooth and timely deliveries.
- Collecting customer feedback and working with the team to improve our service.
- Assisting in adding and updating products, ensuring accurate information and pricing.
- Learning and applying e-commerce best practices, including inventory management and customer engagement strategies.
- Creating a positive shopping experience and helping customers find the perfect coffee products.
Job Requirements
Qualifications
- Strong customer support and problem-solving skills.
- Ability to prioritize customer satisfaction and deliver a great experience.
- Basic knowledge of e-commerce operations (or willingness to learn).
- Strong communication and interpersonal skills.
- Experience in a customer-facing role (e.g., retail, customer service, or sales).
- Ability to work efficiently in a fast-paced online retail environment.
- A passion for coffee—you should love learning about it and helping customers find their perfect brew!
No prior e-commerce experience? No problem! We will train you on everything you need to know to build a successful career in this exciting and growing industry.
If you’re looking for an opportunity to grow with a dynamic e-commerce company and you love coffee, we’d love to hear from you!
