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Job Description
- Forecasting call volumes and staffing needs.
- Calculating the staffing needs for short and long term and Assess job performance of individuals and their teams.
- Creating Staffing schedules , monitoring real -time adherence to schedule and make necessary adjustments to optimize productivity.
- Analyzing call center data to optimize workforce call center productivity and check performance and improving operational efficiency.
- Providing valuable insights from operation and analysis results.
- Stay updated with industry trends and best practices in workforce management to enhance overall call center performance.
Job Requirements
- Bachelor Degree of Accounting/ Business Administration
- Max Age : 35 Years
- 3 ~7 Y Experience (Preferred to be in dealing with WFM & Call Center Companies)
- Knowledge of call center operations and industry specific metrics
- Very Good English
- Very Good Ms. Office skills (Excel reporting skills)
- Time Management & Attention to details with high level of communication and analytical mindset .
- Ability to work collaboratively in a team , flexibility and adaptability
- Cairo / Giza Resident
