Customer Service Representative - English Speaker
6th of October, GizaPosted 5 years ago351Applicants for25 open positions
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Job Description
Do you speak fluent English with B2/C1 Level and have great communication skills? Well, we are in need of English speakers to work on a variety of campaigns in many industries.
Come and join our Customer Service team!
Benefit from free transport, family medical insurance and ongoing career development opportunities at Concentrix!
- Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
- Provide responsive and competent telephone support to customers in the areas of problem-solving and handling customer inquiries. Delivering and exceeding customer-specified service levels for handle time.
- Typically would not have sales goals/quotas.
- Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
- Work requires some judgment but is performed primarily according to standard procedures with close supervision.
- Provide responsive and competent customer support within a call centre environment.
- May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
- Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
- Learn, understand, retain and regularly update and demonstrate product/process knowledge.
- Track, document and retrieve information in the call tracking database.
Job Requirements
- B2/C1 English level is a Must.
- Flexible with rotational shifts.
- Skill in providing an exceptional customer experience.
- Skill in verbal and written communication to analyze, interpret and address customer needs.
- Ability to work in a time-critical environment.
- Ability to navigate a computerized data entry system or other relevant systems
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability and willingness to provide pre-sales support. Ability to promote and sell products or services.
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
- Fluency in both written and speaking in the language.
- Fresh grads & Undergraduates with gap year are also welcomed to apply.
