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Customer Support Specialist

Teleperformance - Egypt
New Cairo, Cairo

Customer Support Specialist

New Cairo, CairoPosted 2 months ago
73Applicants for1 open position
  • 58Viewed
  • 59In Consideration
  • 0Not Selected

Job Details

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Job Description

Teleperformance Egypt is Launching a New Line of Business for the biggest Telecommunication Company in the USA, we are looking for the best qualities to launch the project 

Job Title:

  • Customer Support Specialist

Job Responsibilities: 

  • Troubleshoot customer device or line issues 
  • Discover the best possible solutions
  • Deliver to the customers the solutions and make sure the issue is fixed 
  • Test the Device or line to make sure that the issue has been fixed 
  • Analyze Bills to Recommend Cost Savings
  • Plan Telecom Installations and Upgrade
  • Offer Recommendations to Management

Salary & Benefits:

  • 6000 EGP Net Monthly salary
  • 1000 EGP overnight shift 
  • Profit Share up to 18,000
  • Gym access 
  • Medical insurance 150,000 EGP
  • VPN Line ( Minutes & Internet) 
  • Free Learning and development programs
  • Transportation all over Cairo (Door to door for girls)

Working Hours and Location:

  • TP Plaza New Cairo 5th Settlement 
  • Rotational shifts
  • 8 working hours +1 hour break 
  • 2 days off 
  • Females 2AM max with door to door transportation 

Job Requirements

  • Graduated from any major 
  • Fluency in English
  • Communication skill
  • Leadership
  • Decision making
  • Inspiring people
  • Management
  • Project management 

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