Job Details
Skills And Tools:
Job Description
Customer Support Specialist
● Respond to customer queries in a timely and accurate way, via phone, email or chat
● Identify customer needs and help customers use specific features
● Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
● Update our internal databases with information about technical issues and useful discussions with customers
● Share feature requests and effective workarounds with team members
● Inform customers about new features and functionalities
● Follow up with customers to ensure their technical issues are resolved
● Gather customer feedback and share with our Product, Sales and Marketing teams.
Job Requirements
Customer Support Specialist
● Experience as a Customer Support Specialist or similar CS role in laboratory market
● Familiarity with our industry is a plus
● Excellent communication and problem-solving skills
● Multi-tasking abilities
● Patience when handling tough cases
