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Presales/Service Delivery Engine...

Genesis Solutions - New Cairo, Cairo

Presales/Service Delivery Engineer

Full TimeRemotely during COVID-19
Genesis Solutions - New Cairo, CairoPosted 15 days ago
31Applicants for1 open position
  • 19Viewed
  • 10In Consideration
  • 4Not Selected

Job Details

Experience Needed:
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Job Description

  • Design customer technical solutions
  • Preparing Customer technical solution i.e writeups, drawings,…etc
  • Contacting suppliers to get quotations
  • Passing Technical Certifications as per the company’s requirement
  • Configuration for Customer services
  • Troubleshooting technical issue with Customers
  • Liaise between customers and suppliers/vendors to open incident tickets and follow it up until resolution
  • Responsible for Service/Product Delivery to Customers

Job Requirements

  • 1-2 years of Experience in the field of IT and Communications 
  • Strong knowledge on Networking, Cloud Solutions, Software Solutions and Cyber Security
  • Knowledge on IoT and AI 
  • Fast learner, willing to study for more certifications in the fields of IT, Networking and Cloud  
  • Very Strong communications skills
  • Very good English 
  • Certifications in Cisco, Microsoft, AWS, Fortinet,…etc is a PLUS
  • ITI graduate is a PLUS

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