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IT Help Desk

Aman Holding
Cairo, Egypt

IT Help Desk

Cairo, EgyptPosted 1 month ago
122Applicants for1 open position
  • 9Viewed
  • 2In Consideration
  • 0Not Selected

Job Details

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Job Description

Job description:

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone & E-mail.
  • Write training manuals.
  • Create step-by-step training material with screenshots for clients.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Document problem situation.
  • Follow up ticketing system and make sure everything is documented in our system.
  • Manage Help Desk tickets in a timely manner.
  • Escalate issues to the next Tier with next level of difficulty.
  • Movement from one branch to another.

Job Requirements

  • Bachelor’s degree in computer science, information technology, or a similar field.
  • 2 years working as a "IT Help Desk”.
  • Advanced knowledge of computer hardware systems and software systems.
  • Knowledge of help desk software and remote-access systems.
  • High-level communication skills.
  • Ability to troubleshoot complex hardware and software issues.

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