Technical Support Engineer

Review the customers’ specifications and ensure that these specs are comply with the standard specs.
Provide technical support for pre sales and after sales activities.
Determine the customers’ requirements and provide them with the best solution to cover their needs.
Provide technical training for the customers on sites or in the group premises.
Coordinate with after-service teams for installation, commissioning, troubleshooting and other site related issues.
Prepare pricing and technical offers / quotations for products / maintenance services.
Review the orders' specs .
Participate in seminars, events, and exhibitions to explain the products features technically.
Develop the needed reports.