Customer Service Specialist

WayUp Sports is an E- Commerce Company in the e-commerce industry is seeking an innovative Customer Service Specialist to join our dynamic team

Job Responsibilities:
1-Review customer-provided details before confirming the order.
Verify order information, including location and order details, in the Odoo system.
2-Respond to customer enquiries and concerns through various channels, including email, chat, and other communication platforms.
3-Address issues such as late refunds, out-of-stock items, product replacements, exchanges, and other related matters.
4-Process returns in the Odoo system and documents the reason for the return.
5-Respond to customer emails regarding return requests and provide necessary information and instructions.
6-Work closely with the Live Ops team to address any questions or enquiries related to shipping details and information.
7-Provide accurate and timely responses to ensure seamless customer experiences.
8-Collaborate closely with the finance department to ensure seamless synchronization of orders, refunds, and other financial transactions between Odoo and Shopify platforms.
9-Work closely with the content team to ensure error-free content, check for missing items, out-of-stock items, product defects, and assist with size chart-related queries.
10-Coordinate with the warehouse team to expedite product deliveries, update out-of-stock statuses on Oddo, offer alternative sizes when necessary, and handle any issues related to undelivered or incomplete orders.
11-Collaborate with the senior buyer in case of product defects; work together to address and resolve any issues with the vendors.