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Customer Service Specialist

WayUP Sports
Cairo, Egypt
Posted 1 month ago
42Applicants for1 open position
  • 21Viewed
  • 0In Consideration
  • 9Not Selected
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Job Details

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Job Description

WayUp Sports is an E- Commerce Company in the e-commerce industry is seeking an innovative Customer Service Specialist to join our dynamic team

Job Responsibilities:
1-Review customer-provided details before confirming the order.
Verify order information, including location and order details, in the Odoo system.
2-Respond to customer enquiries and concerns through various channels, including email, chat, and other communication platforms.
3-Address issues such as late refunds, out-of-stock items, product replacements, exchanges, and other related matters.
4-Process returns in the Odoo system and documents the reason for the return.
5-Respond to customer emails regarding return requests and provide necessary information and instructions.
6-Work closely with the Live Ops team to address any questions or enquiries related to shipping details and information.
7-Provide accurate and timely responses to ensure seamless customer experiences.
8-Collaborate closely with the finance department to ensure seamless synchronization of orders, refunds, and other financial transactions between Odoo and Shopify platforms.
9-Work closely with the content team to ensure error-free content, check for missing items, out-of-stock items, product defects, and assist with size chart-related queries.
10-Coordinate with the warehouse team to expedite product deliveries, update out-of-stock statuses on Oddo, offer alternative sizes when necessary, and handle any issues related to undelivered or incomplete orders.
11-Collaborate with the senior buyer in case of product defects; work together to address and resolve any issues with the vendors.

 

Job Requirements

Requirements:

Bachelor Degree of Commerce or any related Field
0-2 Years of Experience ( Fresh Graduate are welcome to apply)
Gender: Males Preferred
Strong verbal and written communication skills 
Ability to analyze and identify customer concerns, think critically and provide appropriate solutions .
Attentive to accuracy and detail in order processing, content verification, and resolving customer concerns to ensure a high level of customer satisfaction.
A strong customer-centric approach, demonstrating empathy, patience, and a commitment to delivering exceptional service to enhance the overall customer experience.
ability to work collaboratively with cross-functional teams

 

Industry: E-Commerce

Working Conditions : 5 Days ( 2 days off) ,Rotational Shifts

Location : October

Benefits: Social &Medical Insurance

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