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Customer Support Service Special...

Anabion Pharmaceutical E...
New Cairo, Cairo

Customer Support Service Specialist

New Cairo, CairoPosted 18 days ago
55Applicants for2 open positions
  • 15Viewed
  • 2In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

1.  Customer Relationship Management:

- Effective communication with clients and proactive problem-solving approach
- Timely responses and regular check-ins
- Ongoing support to maintain strong client relationships
- Preparation and approval of all necessary documentation (agreements, proforma invoices, shipping documents, etc.)
- Coordination of client approvals for documents
- Regular meetings to ensure accurate short-term and long-term forecasting
- Monitoring and managing order status
-Logistics management and coordination
- Ensuring compliance with agreement terms
- Payment tracking and monitoring
- Overseeing the implementation of the sales plan

2. Systems Management:
 

CRM (Salesforce) - Customer Service Model:
- Onboarding, qualification, and acceptance of counterparties
- Client communication and relationship management
- Opportunity  and business case development
- Production request management
 -CRM (Salesforce) Sales and Operations Planning (S&OP) Model:
- Forecasting and planning for an 18-month horizon
 

EDMS (OpenText) - Contract Management:
Initiation, approval, and signing of  Non-Disclosure Agreements, Supply Agreements, One-Time Agreements, Additional Agreements, Specifications, Quality and Regulatory Agreements

ERP (SAP) - Order Management:
- Order processing and management
- Creation of shipping documents
- Closing of sales orders

3. Cross-Team Collaboration:
- Close collaboration with the Business Development team
- Coordination with the Commercial Department
- Interaction with the Marketing Department
- Engagement with the Regulatory Affairs Department

4. Sales Analytics and Reporting"

Job Requirements

  • Bachelor’s degree in economics or other related field
     
  • Proven experience working as a Sales Specialist or in a similar role with responsibility for customer relationships and sales processes.
     
  • Solid experience in production planning and forecasting.
     
  • Strong knowledge of the industry and market conditions (experience in a relevant sector is a plus).
     
  • Excellent written and verbal communication skills (English proficiency is required).
     
  • Exceptional interpersonal and teamwork skills, with the ability to build strong relationships across various teams.
     
  • Result-oriented with a focus on achieving targets and driving business growth.
     
  • In-depth understanding of foreign market supply chains and familiarity with the documents required for international transactions (e.g., shipping documents, contracts, etc.).
     
  • Experience with Salesforce (optional but preferred).                                                               "
     
  • Salesforce, Open Text, MS Office (Word, Excel, Outlook, PowerPoint, Teams), SAP, corporate electronic management systems
     
  • English (obligatory), Spanish/French/Arabic (optional)
     


 


 

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