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Customer Services team Leader (C...

Komandaz Hub
New Cairo, Cairo

Customer Services team Leader (Call Center)

New Cairo, CairoPosted 2 months ago
162Applicants for1 open position
  • 113Viewed
  • 55In Consideration
  • 5Not Selected

Job Details

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Job Description

  • Lead and manage a team of customer service representatives, providing guidance, coaching, and support to ensure team success.
  • Oversee day-to-day operations of the customer service department, including handling escalated customer inquiries, resolving issues, and ensuring timely responses to customer requests.
  • Monitor team performance metrics, track KPIs, and provide regular feedback to team members to drive continuous improvement.
  • Develop and implement strategies to optimize customer service processes, improve efficiency, and enhance the overall customer experience.
  • Collaborate with cross-functional teams, including sales, marketing, and operations, to align customer service efforts with company goals and objectives.
  • Handle complex or sensitive customer issues, demonstrating empathy, professionalism, and a commitment to customer satisfaction.
  • Conduct regular team meetings, training sessions, and performance reviews to foster a culture of accountability, teamwork, and personal development.

Job Requirements

  • Bachelor's degree in Business Administration, Communication, or related field preferred.
  • Minimum of 2 years of experience in a customer service leadership role, with a track record of success in managing teams and delivering exceptional service.
  • Strong leadership skills, with the ability to motivate and inspire team members to achieve goals and exceed expectations.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and team members at all levels.
  • Proficiency in customer service software.
  • Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Customer-centric mindset, with a passion for delivering exceptional service and building long-term relationships with clients.

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