Customer Services team Leader (Call Center)

Komandaz Hub -
New Cairo, CairoPosted 1 year ago

162Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Lead and manage a team of customer service representatives, providing guidance, coaching, and support to ensure team success.
Oversee day-to-day operations of the customer service department, including handling escalated customer inquiries, resolving issues, and ensuring timely responses to customer requests.
Monitor team performance metrics, track KPIs, and provide regular feedback to team members to drive continuous improvement.
Develop and implement strategies to optimize customer service processes, improve efficiency, and enhance the overall customer experience.
Collaborate with cross-functional teams, including sales, marketing, and operations, to align customer service efforts with company goals and objectives.
Handle complex or sensitive customer issues, demonstrating empathy, professionalism, and a commitment to customer satisfaction.
Conduct regular team meetings, training sessions, and performance reviews to foster a culture of accountability, teamwork, and personal development.

Bachelor's degree in Business Administration, Communication, or related field preferred.
Minimum of 2 years of experience in a customer service leadership role, with a track record of success in managing teams and delivering exceptional service.
Strong leadership skills, with the ability to motivate and inspire team members to achieve goals and exceed expectations.
Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and team members at all levels.
Proficiency in customer service software.
Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Customer-centric mindset, with a passion for delivering exceptional service and building long-term relationships with clients.