Job Details
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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their issues are resolved.
Job Requirements
- English level from B2 to C1
- Work from home after 3 months
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
