Required skills, expertise & Knowledge: Functional level: - Very good knowledge of handling customers’ inquiries.
- Very good knowledge of providing excellent customer experience to customers.
- Very good Knowledge of analysis, reporting & excel functions.
Business level: - Excellent understanding of operation procedures.
Interpersonal level: - Communication Skills.
- Presentation Skills.
- Negotiation skills.
- Time Management.
- Attentive to detail.
- Reporting skills.
Problem solving: - Ability to handle customers’ Inquiries professionally.
- Ability to handle customers’ Complaints through social media channels.
Language Skills - Excellent command of Arabic language
- Excellent command of English language
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