Job Details
Skills And Tools:
Job Description
• Proactive enterprise monitoring outbound queue, Monitor the enterprise customer’s connections and immediately respond to alerts and events received
• handling direct communication with technical department either on Enterprise Connectivity callback function
• handling Enterprise Gated Community SIP Trunk/Fixed Voice/ IPTV/static IP IVR/FO/ public WIFI/ Business WIFI/
• Monitoring enterprise monitoring tool performance and confirming system stability
• Escalating monitoring tool performance issues to concerned teams with detailed report about the failure.
• Non-Technical enterprise support (Billing complains; collection requests & AM requests)
• Technical Change requests, Alignment between Technical & customers for any network TCR (technical change request).
• 3G WIFI Offloading ownership, Offloading Etisalat Mobile network in high demand areas.
• Customer tickets Call Back confirmation, Call-back SRs function to confirm with customers
• Updating databases (Customer contacts, MW routes & CRM data), and adding new installed customers to the automated monitoring tools and updating existing customers.
Job Requirements
- Very good command of English language
- Dedication, sense of ownership
- Ability to work in teams
- Very good oral and written communications skills
- B.Sc in computer science is a plus
- Good knowledge in networking specially Cisco products (Routers, switches), CCNA International
- Desirable Qualifications and Experience
- Demonstrated verbal communication & Technical skills and ability to convey information clearly and effectively.
- Ability to effectively handle multiple tasks in a fast-paced environment.
- Ability to identify problem issues and determine the appropriate course of action/redirection within department