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Technical Support Engineer

Softec Technologies
Maadi, Cairo

Technical Support Engineer

Maadi, CairoPosted 2 months ago
155Applicants for1 open position
  • 61Viewed
  • 2In Consideration
  • 15Not Selected

Job Details

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Job Description

  • Take ownership of customer issues reported and see problems through to resolution according to agreed standard SLA’s.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer reported issues.
  • To provide staff and clients with server support and general maintenance.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Compliance for following standard internal process and tools.
  • To provide external client support via telephone, email and site visits when needed.
  • Provide prompt and accurate feedback to customers.
  • Efficiently communicate and report issues to Account Manager / Project Manager and technical team.
  • Generating open tickets status report.
  • Ensure proper recording and closure of all customer reported issues.
  • Provide Softec Product Knowledge, Guidance and Support when needed.

Job Requirements

Soft Skills

  • Good work ethics
  • Good English language
  • Good customer handling skills
  • Strong problem solving
  • Strong analytical skills
  • Team player with excellent team spirit

General Technical Skills

  • In depth understanding of Softec portfolio of products and services including different HW equipment’s used by customers.
  • experience in the tech field,
  • Experience of Microsoft Active Directory, DNS, DHCP, Exchange and File Servers.
  • Good Working experience of Windows server trouble shooting.
  • Good knowledge of SQL server and MSSQL Databases.
  • Basic Scripting and Programming Experience.
  • Good Working experience of IIS - Internet Information Service.
  • Good knowledge of networking concepts.

 

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