- Install, configure, and maintain software and hardware components of a computer and network systems.
- Troubleshoot system and network problems, diagnose, and solve hardware or software issues.
- Repair and replace the damaged computer and network components.
- Set up new users' accounts and profiles.
- Support employees whenever they encounter challenges with computers and network devices.
- Maintain and update technical documentation on a regular basis.
- Test new hardware and software before full-scale installation.
- Do other related job tasks as required
- Ability to work with different levels of knowledge and diagnose different problems.
- Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.
- Can work with different tasks smoothly and effectively.
- Deliver the knowledge needed to the customers in a simple way.
- Quick to learn and intuitive, to be honest, and Excellent communication skills.
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