Customer Services Engineer (ATM Maintenance) - Cairo
Raya -
Giza, EgyptPosted 4 years ago143Applicants for2 open positions
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Job Details
Experience Needed:
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Job Description
- Respond to customers’ calls and fix them based on agreed upon quality standards and customers’ SLAs.
- Perform new ATM installations, ATM staging or sites inspection and other planned preventive maintenance visits
- Assist Customer in regards to (training, phone support, onsite support, …..)
- Close effectively his calls on incidents management system
- Keep and maintain all his HW & SW tools in a healthy condition and keep reporting continuously the cases of tools failure or any extra tools needed to his Senior / Team leader
Job Requirements
Technical Qualifications:
- Bachelor degree in Engineering/Computer science from a reputable university
- High level of English proficiency.
- Very good customer orientation and communication skills
- Excellent organization and problem solving skills
