Call Center Agent
Cairo, EgyptPosted 9 months ago152Applicants for1 open position
- 3Viewed
- 11In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Answer inbound calls from customers, addressing inquiries, providing information, and resolving issues in a timely and professional manner.
- Make outbound calls to follow up on customer inquiries, offer additional services, or collect feedback.
- Maintain up-to-date knowledge of company products, services, and policies to effectively assist customers.
- Document customer interactions, including inquiries, issues, and resolutions, in the company’s CRM system.
- Handle difficult or escalated customer interactions with empathy and professionalism, seeking resolution or escalation as needed.
Job Requirements
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills, with a clear and professional phone manner.
- Strong problem-solving skills and the ability to handle challenging customer situations with patience and tact.
- Proficiency in using computer systems, including CRM software and basic office applications (e.g., MS Office).
- Very good level of English or above
