Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Successfully leading, directing and managing all operations activities and deliver the best practice Service Quality performance within the highest standards even as ensuring professional image is presented at all times.
- Establishing a successful cohesive operational team culture by equipping them with the needed knowledge and right skills through tailoring a specialized training & coaching that positively empower and direct them to achieve desired business results.
- Directly involved and accountable in forecasting, planning and budgeting for Operations cost lines and take ownership of costs & cost target achievement with focus attention for operational cost against defined budgeted.
- Analyze Egypt’s Operation key performance indicators in parcel line of business.
- Track and trace on-line system inquiries
- Produce weekly action plans needed to monitor and continually up-date to ensure that is following the SLA`s assigned for every project.
- The identification of risk and impact reduction techniques.
- To follow-up on Shipments status as a result of internal customers queries
- Acting as an ambassador at all times and attends to customer needs in a professional, friendly and courteous manner
- Set plan for new projects , needed resources , manpower and cost
- Get high performance from line haul
- Maintain good relationship with VIP customers.
- Audit on company`s inventory
- Monitoring the fleet performance throughout company`s branches
Job Requirements
- 8-12 years of Experience including approved experience in opening new Hubs
- Good English Language
- Able to see the big picture as well as the finer details.
- Brilliant communication and interpersonal skills, for dealing with many types of people at all levels.
- Strong leadership skills, including effective time management, prioritizing and delegation.
- Knowledge and experience in organizational effectiveness and operations management.