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Job Description
Technical Service Manager
Location: Alexandria, Egypt
Company Overview: High Tech Egypt is a leading distributor of Alcon Refractive, Cataract, and Vitrectomy products. We are committed to delivering innovative medical devices and exceptional service to healthcare providers across Egypt.
Position Summary: We are seeking a highly skilled and experienced Technical Service Manager to lead our service department. The ideal candidate will be responsible for managing all technical service operations, ensuring the highest level of customer satisfaction, and maintaining our reputation for excellence in the medical device industry.
Key Responsibilities:
- Oversee the installation, maintenance, and repair of medical devices.
- Manage a team of service engineers, providing training and support as needed.
- Ensure compliance with health and safety regulations.
- Develop and maintain relationships with customers and vendors.
- Coordinate with the sales department to align service operations with company goals.
- Analyze service data to identify trends and areas for improvement.
- Prepare and manage the technical service department’s budget.
Job Requirements
- Bachelor’s degree in Biomedical Engineering or related field.
- Minimum of Bachelor’s degree in Biomedical Engineering or related field.
- Minimum of 15 years’ experience in technical service management within the medical device sector.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Proficient in English and Arabic.
- Willingness to travel within Egypt.15 years’ experience in technical service management within the medical device sector.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Proficient in English and Arabic.
- Willingness to travel within Egypt.
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