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Job Description
- Work closely with different teams (product management, operation, marketing, &sales) to provide updated content that will be shared across e-Commerce platforms.
- Provide support and coordination with the marketing team in Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, and Paid social media.
- Write and edit product listings that will be published on e-Commerce website and online sales portals
- Manage online inventory across sales channels including website, and online platforms.
- Perform sales Quotes on the system.
- Perform sales orders for the new purchases.
- Assign job orders to operation or sales based on the calls
- Responsible for fulfillment activities, online sales, and operating activities and coordinate with the operation and sales team accordingly.
- Maintain delivery process and other operational responsibilities: order deliveries, refunds, returns, and the website’s customer service
- Provides Customer support for all online sales channels including website, social media, and online platforms.
- Provide exceptional Customer service including interacting with customers, answering customer enquiries, taking orders, troubleshoot website problems and effectively handle customer complaints and escalations.
- Record new leads on CRM system and set appointments for the sales team.
- Coordinate and assign job orders to responsible departments.
Job Requirements
- Fluent in English
- Minimum of 2 to 5 years experience in a fast-paced, e-Commerce business.
- Experience in shopify is a plus.
- Experience in Fitness Equipment company is a plus.
- Hands-on experience in managing and maintaining e-Commerce websites/portals.
- Knowledgeable of the e-Commerce space that includes marketing strategies, product development, competitive strategies, consumer research, industry trends and usability best practices.
- Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
- Excellent communication and collaboration skills.
- Analytical and multitasking skills.
- BSc degree in Marketing or relevant field.
- Commerce/Marketing/Business Admin. Graduate from a reputable university.
