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Job Description
- Monitor completeness of incoming data and timely communicate problems to concerned parties.
- Identify, investigate, and resolve data discrepancies.
- Draft quality assurance policies and procedures
- Interpret and implement quality assurance standards
- Devise sampling procedures and directions for recording and reporting quality data
- Review the implementation and efficiency of quality and inspection systems
- Plan, conduct and monitor testing and inspection of materials
- Collect and compile statistical quality data
- Analyze data to identify areas for improvement in the quality system
- Develop, recommend and monitor corrective and preventive actions
- Prepare reports to communicate outcomes of quality activities
- Identify training needs and organize training interventions to meet quality standards
Job Requirements
- Excellent English
- Bachelor Degree
- Excellent communication skills
- At least one year experience as Quality Assurance in contact center or travel industry.
- Travel background is preferred
- Candidate must be certified COPC or Six Sigma
- Flexibility with rotational shifts