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Quality Assurance Executive

Alwadi Holding
Mohandessin, Giza

Quality Assurance Executive

Mohandessin, GizaPosted 1 month ago
46Applicants for2 open positions
  • 43Viewed
  • 8In Consideration
  • 27Not Selected

Job Details

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Job Description

  • 100% Process audit.
  • Conducting portfolio reviews within the standard turnaround time as per company parameters.  Able to share TAT report for portfolio.
  • Recording Audit sample for each team member, which will in improving performance and training team members accordingly.
  • Collecting information and writing concise reports, including analyzing data, identifying issues/risks, and making recommendations for corrective action.
  • Documenting and reporting on the quality of updates within the CRM/ Client portals.
  • Client Portal - Regularly reviewing the client portal to ensure that the team has updated all cases in accordance with set standards.
  • Identifying any lapses and escalating issues to the relevant department and line manager.
  • Taking a proactive approach to ensure a smooth workflow and maintain client satisfaction.
  • Reviewing team outbound calls and assessing the quality of calls in accordance with company standards.
  • Preparing Call count report for all teams on weekly & monthly bases. Sharing the report with line manager.
  • Taking call sample for evaluation & Training purpose.
  • Field Visit reports - Ensure field visit done for all cases, Report and highlighting for any lapse.
  • Regular review of Key client portfolio and Report for any lapse.
  • Legal Debt Settlement Portfolio review and highlighting lapse as per set audit parameters.
  • Cross Border Center & External partner portfolio review and highlighting lapse to Audit Manager.

Job Requirements

  • Bachelors’ degree in business administration or equivalent
  • Excellent command of English language both written and verbally
  • 2-6 years of experience as a Quality Assurance Specialist or similar role
  • Working knowledge of tools, methods and concepts of quality assurance
  • Solid knowledge of relevant regulatory standards
  • Good communication skills, both verbal and written
  • Excellent data collection and analysis skills
  • Strong attention to detail

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