Senior Back Office Operations Specialist

Cashcall -
Maadi, CairoPosted 3 years ago

175Applicants for1 open position

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Handle daily complaints internal with our departments and external with biller if needed in various issues payment or technicality
Conduct required material for how to use the device
Train new corporate merchants to know how to use our device
Handle daily complaints internal with our departments and external with biller if needed payment or technicality
Handle daily complaints related to the device itself and define the issue that should be sent to the maintenance team or can be handled
Payment complaints and investigate internal and external with the biller
investigate in escalation related to any contest or loyalty program operating by cashcall or by the biller
Technical issues related to the biller
Align with call center team lead to share required information for any new service or tool
Handle any issue with any service on production and make sure that issue fixed
Handle any reconciliation issues with any biller and align with the finance team to make sure that reconciliation is handled smoothly
Update offline biller bills on cashcall system.