Call Center Team Leader
Enable -
Nasr City, CairoPosted 2 years ago153Applicants for1 open position
- 66Viewed
- 6In Consideration
- 102Not Selected
Job Details
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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way
Job Requirements
- Proven work experience as a team leader
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- Familiarity with CRM systems and practices
- English: Good command of (Speaking, reading, and writing)
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