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Job Description
- Managing relations and cross-functional tasks with Account Management, Sales, Finance & Customer Care departments.
- Listen attentively to the voice of Itruck's community and provide feedback to the rest of the company.
- Lead a team of front-line support representatives to provide world-class support to our community of users.
- Handling escalations and negotiations with Factories and carriers.
- Lead the design and setup of all the processes and engagement rules revolving around Customer Care and all involved parties.
- Accountable for all operational elements of the whole shipments and ensure operational excellence with regards to customer & carriers experience, and channels / instruments efficiency.
- Build strong and deep relationships with the key accounts to streamline capabilities and leverage mutual benefits.
- Support the ongoing product evolution road map by providing input to features enhancements that would automate & streamline operations.
- Be a passionate advocate for all carries partners and answer any questions that come your way in a fast moving environment.
- Make strategic decisions to prioritize within functional area; guide and set goals for the overall team.
- The Operations team owns functional business strategies as well as local market strategies, and your team will be responsible for monitoring, correcting, and executing business processes.
- Review monthly Logistics’ reports and give feedback to all operations staff, Department Managers and other key staff as needed.
Job Requirements
- A bachelor's degree in business, finance or any science related fields.
- Knowledge of organizational effectiveness and operations strategy management.
- Experience in the strategic planning and transportation of products, ensuring that goods are delivered in a good state and on time.
- Experience in negotiating and working with factories, suppliers, carriers.
- Knowledge of managing returns and rejections professionally and promptly with factories.
- Working knowledge of budgets, forecasting and metrics.
- Excellent communication skills both written and verbal.
- Ability to manage time and workload effectively to meet tight deadlines and targets.
- Strong leadership and organizational skills.
- Ability to work in a team environment to engage and motivate team members.
- Excellent organizational skills, integrity, and great follow-through on tasks.
- Prior professional experience with optimization, processes, systematic organization, program/project management.
- The ability to working and communicate cross-functionally
- Great analytical thinker with deep data analysis to help design solutions and optimize fleet utilization.
- Super strong project management skills with a focus on proactively finding practical solutions to problems.
- Able to build and maintain relationships with a diverse group of people.
